When the Adjuster Calls After an Arlington Crash
Short answer: You don't owe the other driver's insurer a recorded statement, and you shouldn't sign anything from them until a lawyer has looked at it. Be polite, keep it short, and don't discuss your injuries before you know what they are.
A short script you can use
"Thanks for calling. I'm not giving a recorded statement right now. Please send anything you need in writing."
That's enough. You can hang up after that.
Three things to avoid on the call
- Guessing about fault. In Texas, your share of fault reduces what you can recover, and above 50% you get nothing (§33.001).
- Saying "I'm fine." Pain often starts later. See delayed symptoms.
- Signing a medical authorization. Like a release, it shouldn't be signed until a lawyer has reviewed it.
Why the first offer comes fast
A quick check, sometimes within days, can be tempting. In our view it usually means the insurer wants to close the claim before your injuries are clear. A signed release generally ends the injury claim for good, even if you need more care later.
Your own insurer is different
Your own policy usually requires prompt notice of a crash, so report the basic facts. Your insurer is who handles your PIP or MedPay.
If an adjuster tells you you'll get less with a lawyer, read where that claim comes from. Back to all insurance guides.
Hurt in an Arlington crash?
Send a short request and a participating injury law firm will contact you for a free review. Crashes anywhere in Texas are welcome.